CUSTOMER NOTIFICATION
IN RESPONSE TO EXECUTIVE ORDER 124
This notification is in response to Governor Cooper’s Executive Order (EO) 124 which allows for the uninterrupted water service of Orange-Alamance Water System, Inc. customers for 60 days beginning March 31, 2020, or until EO 124 is no longer in effect.
Customers will continue to be billed for water services with payment due as always; however, payment may be deferred to a later date if necessary. We understand that the uncertainty of our current situation has created hardships for some in our community and we are here to support you. Please attempt to make regular payments.
For the next 60 days at least, the EO prevents late charges, penalties, and disconnections of service for nonpayment to all Orange-Alamance Water System, Inc. accounts. Any penalties applied to accounts prior to March 31, 2020 are still owed but may be deferred until the EO is no longer in effect. All other charges including service charges for new accounts, tap fees, non-sufficient fund charges, convenience fees, etc. will still be assessed and payable at the time the charge is applied. Though service to accounts will not be disconnected for non-payment, service can still be disconnected for meter tampering during this time.
If you feel that you will not be able to pay utility bills on time, please contact our office at (919) 563-6212 to discuss what options we may have to assist. The EO allows for a payback period of six (6) months for arrears accumulated during the
effective period of the Executive Order and any order extending this Executive Order and 180 days thereafter.
Customers who have been previously disconnected for non-payment prior to March 31, 2020 may contact our office to discuss reconnection of water service.
In an effort to provide a safe working environment for our employees and customers, the Orange-Alamance Water System, Inc. office is closed to the public. Payments can be processed by phone using debit/credit cards on Tuesday and Friday.
Staff will be in the office on these days to take calls. Payments can also be processed using online bill pay, by mail or by depositing payments in our lockbox located in front of our office building located at 5900 US 70 in Mebane. An appointment may be scheduled for new customers by contacting our office at (919) 563-6212.
EMAIL: sfmoaws9@mebtel.net
PHONE: (919) 563-6212ON-LINE PAYMENTS: www.orangealamancewater.com
EMERGENCIES: (919) 732-7812 after regular business hours (8 am – 5 pm) and weekends
Finally, if you see our staff in the system while they continue to work, please do not approach them as we are practicing social distancing to keep them safe along with their families. We want to assist you and be the utility that you need for us to be. However, most questions that you have can be answered by calling the office and decreasing not only exposure to us, but to you as well.
Be safe in all you do.
Orange-Alamance Water System, Inc.
History
Orange-Alamance Water System, Inc. is a non-profit membership corporation organized in 1965 to serve water to the rural areas of Orange and Alamance counties. Mr. Wiley Perry started out to build a housing development named Perry Hills, which was also to include a shopping center and a school, and ended up helping to form Orange-Alamance Water System, Inc. Orange-Alamance began serving water to it's first customers in August 1968 before there was water in the lake on the Eno. The corporation purchased water from the Town of Mebane from August of 1968 until June of 1969. In May of 1969, the impoundment on the Eno was filled and the water system switched in June of 1969 to using water from it's own supply, furnishing the water to approximately 350 customers. The water system currently serves 3,576 customers. The water system sources include Corporation Lake, four wells, and purchased water from the City of Burlington through the Town of Haw River. Lake Orange provides additional water during drought conditions.
Company Information
Orange-Alamance is not part of Alamance or Orange County government. Orange-Alamance is a non-profit membership corporation. Our services are funded mainly by the revenue from the water service. We do not collect any taxes.
Orange-Alamance is governed by a Board of Directors consisting of 9 members. The directors are all members of the corporation. Adopting rules and regulations, approving rates, fees and extension of water lines are their main duties. Directors serve a three year term. Election of directors is held at the annual meeting of the membership held on the last Thursday in February of each year.
The Board of Directors regular monthly meeting is held on the last Thursday of each month at 5pm at the office located at 5900 US 70, Mebane. Anyone who wants to attend the meeting must contact the office one week prior to the scheduled meeting in order to be placed on the agenda.
Orange-Alamance is governed by a Board of Directors consisting of 9 members. The directors are all members of the corporation. Adopting rules and regulations, approving rates, fees and extension of water lines are their main duties. Directors serve a three year term. Election of directors is held at the annual meeting of the membership held on the last Thursday in February of each year.
The Board of Directors regular monthly meeting is held on the last Thursday of each month at 5pm at the office located at 5900 US 70, Mebane. Anyone who wants to attend the meeting must contact the office one week prior to the scheduled meeting in order to be placed on the agenda.
